Our client are a Home Builder based in Fortitude Valley and are currently looking to engage a Customer Service Advisor experienced in Construction to join their team. This role is 5 days a week from the office.

KEY RESPONSIBILITIES:

• Provide on-site support to all customers and building supervisors throughout the building period, and beyond into the 6 years 6 month maintenance period.  Provide on-going support as required to the Construction Manager. 
• Provide Authority To Commence Notifications to customers advising of expected site cut date.  
• Provide on-going support to all relevant internal staff regarding on-site construction matters which may affect pre-site actions to be undertaken.  
• Upon approval, raise any / all relevant variations for customers. Once signed, file and distribute to relevant scheduler / estimator for execution.  On-site by General Manager discretion only.  
• Advise Customer of the official handover date and time outlining official administration procedures to ensure smooth process. 
• Oversee the preparation of handover kits.  
• Oversee any scanning of signed handover documents.  
• Archive handed over client folders (once all final certificates are received) to R: drive.   
• Archive client folders once QBCC warranty period expires to specify folder in R: drive.  
• Arrange for connection of both electricity and natural gas for clients during construction, as advised by the relevant electrician and site supervisor, using the AGL Portal.  
• Arrange for delivery of LPG cylinders through Elgas prior to handover.  
• Arrange connection and disconnection of electricity and gas to all display homes.  
• Co-ordination and logging of all new and on-going maintenance issues in the maintenance register.  Provide on-going support to the maintenance supervisor / manager at all times to ensure timely completion of outstanding maintenance items.  
• Manage on-going 6-month maintenance checklist emails.  
• Update or supervise Receptionist to complete weekly update On-site Workflow excel spreadsheet ‘stages of completion’ off the Supervisors Weekly progress schedules.  
• Provide on-going support answering reception phone during the day, receptionist lunch period, and receptionist leave absences.  
• Produce WPH & S documentation to site supervisors in-line with company policy prior to site start.  
• Arrange site supervisor uniforms as required.  
• Arrange construction meetings as required and attend to take minutes.  Provide minutes to all relevant staff.  Oversee Receptionist to make catering arrangements.  
• Oversee all duties being undertaken as required by the Receptionist – Update of key register, update of on-site workflow, storage of keys / garage remotes / termite information, handover kit preparation.  
• Arrange handover kit item orders in conjunction with receptionist.
• Ensure handover kits are completed by Receptionist to ensure available for collection by Construction Manager prior to handover date.
• Continually strive, to streamline existing, and develop new procedures to ensure excellent ‘Customer Service’ to both customers and staff alike.
• Provide on-going office support ensuring ad-hoc duties are conducted as required, such as ensuring staff facilities are in good working order, tea towels / hand towels are available for use.

KEY PERFORMANCE INDICATORS:

• Meeting or exceeding agreed deadlines for deliverables.
• Accurate and timely completion of documentation.
• Providing regular and accurate reports.
• Carrying out the duties in a diligent, professional and efficient manner.
• Demonstrating initiative and finding procedural efficiencies in carrying out the duties.
• Meeting or exceeding Client satisfaction rating criteria (eg. Min. 95% satisfaction).
• Maintaining a professional and courteous manner when dealing with customers.
• Demonstrating a methodical and considered approach to executing duties.

If you are interested in a confidential discussion regarding this role, please forward an up to date copy of your resume to [email protected] or call Jessica now on 0282524001.